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Every review below comes from a verified homeowner we’ve served. We don’t edit, sort, or filter — just consistent, dated entries so you can read in the customer’s own words.

BBB Precision Garage Door Service of Columbus
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Genie Precision Garage Door Service of Columbus

Showing 1,340 of 6,545 testimonials

  • Linda Brentlinger

    03/28/2025
    Tech: Tom Palmer Service: Garage Door Repair Columbus

    Tom spent so much time to figure out the problem and was able to fix it. Will highly recommend Precision!

  • Margie Baker

    03/28/2025
    Tech: Matt Eberly Service: Garage Door Opener Install Columbus

    Matt Eberly was professional and informative. Great job. Thanks

  • John Caputo

    03/28/2025
    Service: Broken Garage Door Spring Repair Columbus

    Fast friendly service. Broken spring last night, all fixed today. I appreciate their availability, online booking…. I’ve work with them in the past, and will in the future. Thanks

  • Mike Vasbinder

    03/27/2025
    Tech: Danny Quinn Service: Broken Garage Door Spring Repair Columbus

    Danny Quinn was very personable and professional.

  • Manny Corpus

    03/27/2025
    Tech: Patrick Mulligan Service: Garage Door Repair Columbus

    Great overall experience. The technician was GREAT and very knowledgeable. Thanks for everything. Highly recommended!!!!!!

  • Barry Fox

    03/27/2025
    Service: Garage Door Repair Columbus

    Service was performed by Joshua Walker who did an excellent job. We are very pleased.

  • Gary Schnettler

    03/27/2025
    Service: Garage Door Opener Install Columbus

    The installer was super friendly and skilled. He spent a lot of time working in my garage to make sure that the installation was done right. He was very courteous and patient and I feel confident that my garage door will work well for years to come based on his work.

  • Elrena Benson

    03/26/2025
    Service: Garage Door Repair Columbus

    Exceeded my expectations. Solved the problem. The worker representing your company was courteous and very professional. Your quick response along with your BBB A+ rating was exceptional. Job Well Done.

  • Don

    03/26/2025
    Service: Garage Door Repair Columbus

    I have used Precision three times in the past decade to repair and replace our (old) then replace our garage door opener. Each time I called them, they arrived the same day (even on a Sunday) , and made the repair. This past even was a warranty repair. I watched with curiosity as the serviceman diagnosed the problem and then called Genie to get warranty support. Sadly, Genie would only cover a bad board and asked the service man to leave the bad system in place (for days) until they could ship a replacement board, and return to fix things a week later. This was unacceptable to Precision, and they decided to replace my opener completely under warranty. This caused me to have to reprogram my remotes, and reboot my wireless connections and the service person helped me through all this before he left. And he cleaned everything up and made sure I was happy. They said they would take the fight up with Genie covering the cost of all the work under warranty. All three times I have used Precision, I have found their service response to be quick, and the people I have dealt with from their admin, to the service people, to the management to be customer oriented and very good. I know I could have gotten the service I need with a smaller company for a bit less cost. But I am willing to pay for their excellent responsiveness and full warranty support and help. I will use them without hesitation in future. This is a fine, well run company

  • Michele Reinig

    03/25/2025
    Tech: Mike McClellen Service: Garage Door Opener Install Columbus

    Arrived on time and did a terrific job